Help
Warranty registration, service requests, and what to do when something here will not work.
Talk to somebody
We can register a product for you over the telephone — including one whose warranty card number is not coming up on this site.
“We can't find that warranty card number”
Check it against the card first: the letters I, L, O and U are never used, so a character that looks like one of those is a 1 or a 0.
If it still will not go through, the number may simply predate this system. That is not a problem and it does not affect your warranty — call +91 9830077459 and we will register it for you.
Registering a product
You need the warranty card number moulded onto the product, a photograph of the invoice, and the address where the product is installed. The warranty runs from the date on the invoice.
How long is my warranty?
It depends on the product. This is the schedule from the G.S.T Warranty Certificate — the card that comes in the box.
| Cover | Products |
|---|---|
| 15 years |
Premium tanks — PREMIUM DRINKING WATER STORAGE TANK: P4 International (Premium), Copper P4 - International, Silver P4 International P5 to P8 sandwich tanks — P5 Sandwich, P5 International, P6, P7, P8 International |
| 13 years |
4-layer P4 tanks — 4 Layer (Polyfoam, P4 and international Products, Aurgenic, P4 Thanda Jol, Super F P4, Poly P4, P4 UVF, P4 Plast, P4 India, Choice P4, Balaji Roto P4) |
| 10 years |
Kitchen sinks, grade 304 — Grade 304 (8% Nickel), Desire, Adonis |
| 5 years |
3-layer tanks — 3 Layer, Roto (Aurgenic P3), P3 Grand, P2 magic, Polyexport, Polyfoam Colour, Polyfoam Super Bath fittings (body) |
| 3 years |
2-layer tanks — 2 Layer, Aurgenic P2, Mactac, Polyfoam, Polyxon |
| 1 year |
Loft, underground and big tanks — Big Size Storage Tank / Tank Lid & Loft Tank / Balaji Roto Septic, P4 Underground Tank Shower panel Flush valve Bath fittings (PTMT) Cisterns — Cistern (Inner Parts) Kitchen sinks, builder grade — Builder Sink, Idea & SAGA, P4 202 (Kitchen Sink) |
| 6 months |
Health faucet & pipe |
The warranty runs from the date on your invoice. Once you have registered, the exact cover and end date for your own product are shown on its page — that is the one that counts, and it does not change if this schedule is ever revised.
Signing in
Sign in with the mobile number you gave when you registered — we send a code to your WhatsApp, so there is no password to remember. If you set an email address and password during registration, either will get you in.
Booking a service visit
Sign in, open the product, and choose Request service. You will be asked for three photographs of the problem. We confirm a date and time, and you can check it on your own page rather than waiting for a call.